Refund policy
Last updated: June 26, 2026
At Carlmichaelstransport, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
Email: admin@carlmichaelstransport.com
Once your return request is approved, we will provide detailed return instructions, including where to send your package. Returns sent without prior authorization will not be accepted.
Return Address
Multi-member LLC • 5718 Westheimer Rd, Houston, TX 77057, United States
Return Shipping Costs
Customers are responsible for the return shipping costs for returns due to personal reasons, such as ordering the wrong item, no longer wanting the product, or selecting an incorrect size or color.
However, if the item is defective, damaged during shipping, incorrect, or has any quality-related issues, Carlmichaelstransport will cover the return shipping costs.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and provide an appropriate solution as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific product, please contact us before requesting a return.
Sale items and gift cards are non-refundable and cannot be returned.
Exchanges
The fastest way to receive a replacement item is to return your original purchase. Once your return has been approved and processed, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be returned in the same condition in which it was received, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us.
Contact Information
Store Name: Carlmichaelstransport
Legal Representative: SARAYA SCOTT
Email: admin@carlmichaelstransport.com
Phone: 8179892309
Business Address:
Multi-member LLC • 5718 Westheimer Rd, Houston, TX 77057, United States